Summary: Zoho CRM adds AI Agents and Agentic AI features

Why It Matters: The product is moving beyond basic automation to "agentic" workflows. This allows users to get work done using prompts and AI agents rather than just manual data entry.

What Changed:

• Added a new "AI Agents" section under features.
• Introduced "Agentic AI" for building workflows with prompts.
• Added "CRM for Everyone" as a new customization feature.
• Launched "DAP," a platform for in-product guidance and software adoption.
• Added "Spend," a new unified platform for managing business expenses.
• Updated the page title to focus specifically on Zoho CRM as "Top-rated Sales CRM."