Summary: Gorgias highlights 60% self-service automation rate

Why It Matters: The product is now leading with a specific success metric for its AI Agent. This shows they are confident that their automation can handle the majority of customer chats without a human.

What Changed:

• Moved a customer quote about 60% self-service automation to the top of the testimonial section.
• Reordered the testimonial list to prioritize efficiency gains over marketing success.
• Updated the featured customer spokesperson from a Director of CX to a VP of Marketing for the lead quote.