Summary: Microsoft Dynamics 365 adds autonomous AI agents

Why It Matters: The product is moving beyond simple AI chat to "autonomous agents" that can perform tasks on their own. This signals a shift from AI as a helper to AI as an independent worker within business workflows.

What Changed:

• Added "autonomous agents" to the core product description for Sales, Service, and Contact Center.
• Introduced Copilot Studio for building custom agents that work alongside employees.
• Updated the homepage to focus entirely on Dynamics 365 instead of general Microsoft products.
• Added a new FAQ section explaining how AI-powered ERP and CRM tools connect across departments.
• Highlighted low-code tools that let non-developers automate workflows and build custom apps.