February 11, 2026 ongoing Get alerts for tray.io

Summary: Tray.ai launches ITSM AI agent capacity model

Why It Matters: The company is moving beyond general ROI claims to provide specific tools that help IT leaders calculate the exact workload their AI agents can handle.

What Changed:

  • Added a new "ITSM AI agent capacity model" tool for business planning.
  • Replaced the generic "Benefits Calculator" link with this specific capacity model.
  • Added several internal links to key product terms like "Merlin Agent Builder," "Agent Gateway," and "Enterprise Core."
  • Updated the footer and social media links to reflect the Tray.ai branding.
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