Summary: Zoho CRM adds AI agents and generative AI tools

Why It Matters: The product is moving beyond basic data storage. It now uses advanced AI to help sales teams automate tasks, predict outcomes, and write content.

What Changed:

• Added a new "AI" section to the Zoho CRM menu featuring AI Agents and Generative AI.
• Introduced "CRM for everyone" as a new customization category.
• Launched several new standalone products including Zoho POS, Zoho Spend, and Zoho Procurement.
• Added "Agentic AI" and "AI for emails" to the feature list.
• Expanded developer tools with GraphQL APIs and a new ZDK CLI.
• Updated the page title to focus specifically on Zoho CRM rather than the general software suite.