Summary: Zendesk doubles AI customer count to 20,000

Why It Matters: The company is showing very fast growth in its AI user base. This suggests their AI Agents are being adopted quickly by new and existing clients.

What Changed:

• The number of AI customers mentioned on the site increased from 10,000 to 20,000.
• The "CX Trends" report year in the footer was updated from 2025 to 2026.