Summary: Zoho Desk launches new AI agentic workflow tools

Why It Matters: The platform is shifting focus from basic help desk tools to advanced AI automation and procurement management. This suggests a move toward helping larger businesses automate complex tasks and internal spending.

What Changed:

• Added "MCP" to help users build AI agentic workflows and use prompts to get work done.
• Launched "Procurement," a new platform for source-to-pay and growth management.
• Introduced "Spend" to help businesses control all company spending in one place.
• Added "DAP," a digital adoption platform to help users learn software through in-product guidance.
• Updated the page title and focus specifically to Zoho Desk and customer service software.
• Added "DEX Manager Plus" for monitoring employee device performance.