Summary: Microsoft Dynamics 365 launches agentic AI solutions

Why It Matters: The product is shifting from standard software to "agentic" tools. These tools use AI agents to handle business tasks on their own rather than just waiting for a person to click a button.

What Changed:

• Added "Agentic CRM and ERP" branding to the main page title.
• Introduced new AI agents for Sales, Service, Finance, and Supply Chain.
• Added a "Frontier Firm" report focusing on how AI agents rewire business operations.
• Updated product descriptions to emphasize autonomous processes and AI assistance.
• Added specific ROI data, such as a 40% reduction in call handling time using AI.