Summary: Agentforce adds Field Service Management

Why It Matters: This shows Salesforce is expanding Agentforce to a new area.

What Changed:

• The main focus shifted from general "customer success" to "Agentforce Field Service."
• Detailed information about Field Service features was added.
• New pricing plans for Field Service roles (Dispatcher, Technician, Contractor, Field Service Plus, Agentforce 1 Field Service) were introduced.
• Content about Starter Suite and general Agentforce solutions was removed.
• New case studies and resources specific to Field Service were added.