Summary: Zoho CRM adds agentic AI and "CRM for Everyone"

Why It Matters: The product is moving beyond simple sales tracking. It now includes advanced AI agents and tools that let people outside the sales team use the CRM data.

What Changed:

• Added "Agentic AI" and "AI Agents" to the feature list.
• Launched "CRM for Everyone" to allow more team members to collaborate.
• Added a new "POS" (Point of Sale) product for retail businesses.
• Introduced "DAP" (Digital Adoption Platform) to help users learn the software.
• Added "Spend" for managing business expenses in one place.
• Expanded the "Platform" section with specific industry verticals like Automotive and Life Sciences.