Summary: Zoho CRM launches AI Agents and Agentic AI

Why It Matters: The product is moving beyond basic automation to "agentic" workflows. This allows users to get work done using prompts and autonomous AI agents rather than just manual data entry.

What Changed:

• Added a dedicated AI section to the Zoho CRM menu featuring AI Agents and Generative AI.
• Introduced "CRM for Everyone," a new feature aimed at expanding CRM access across different team roles.
• Launched several new standalone products including Zoho Procurement, Zoho Spend, and Zoho DAP (Digital Adoption Platform).
• Added "Agentic AI" capabilities to help users build workflows that respond to natural language prompts.
• Expanded the developer toolkit with GraphQL APIs and new Client Scripting options.