Summary: Ada launches AI voice agent performance metrics

Why It Matters: Ada is shifting its content focus toward voice automation. This suggests they are seeing more demand for voice AI and want to lead the conversation on how to measure its success.

What Changed:

• Added a new featured blog post: "Metrics that matter for AI voice agents in customer service."
• Removed a blog post about the "readiness gap" in enterprise AI.
• Updated the "Insights" section to prioritize voice-specific KPIs over general customer feedback loops.