Summary: Dynamics 365 adds autonomous AI agents

Why It Matters: The product is moving beyond simple AI chat to "autonomous agents" that can perform business tasks on their own. This signals a shift from AI as a helper to AI as an independent worker in sales, service, and finance.

What Changed:

• Added "autonomous agents" as a core feature across the product suite.
• Launched a new "Contact Center" product focused on AI-powered engagement.
• Integrated Copilot Studio for building custom agents directly into the main workflow.
• Updated the homepage to focus entirely on Dynamics 365 instead of general Microsoft products.
• Added a "What is Dynamics 365?" section with detailed ERP and CRM definitions.
• Introduced low-code tools for non-developers to automate business data workflows.