Summary: Ada launches unified Reasoning Engine™

Why It Matters: Ada is moving away from channel-specific AI. They now use one central "brain" to handle customer service across voice, chat, and email at the same time.

What Changed:

• Replaced a virtual event promotion with a press release for the Reasoning Engine™.
• Added a new capability announcement section for the "one brain" architecture.
• Updated the blog section to feature a deep dive into agentic customer service.
• Removed the ROI Calculator link from the main navigation menu.