Summary: Microsoft Dynamics 365 adds agentic AI solutions

Why It Matters: The product is moving beyond simple automation to "agents" that can handle business tasks on their own. This signals a shift in how CRM and ERP software will compete using autonomous AI.

What Changed:

• The page title changed from a general Microsoft overview to "Agentic CRM and ERP Solutions."
• New sections were added for AI agents in sales, service, finance, and supply chain.
• Added specific ROI data, such as a 40% reduction in call handling time and 14% higher technician productivity.
• Introduced "agent-ready apps" that use the Model Context Protocol (MCP) for better AI collaboration.
• Added a new "Compare plans and pricing" section for Dynamics 365 apps.