Summary: Zoho CRM adds AI Agents and Generative AI features

Why It Matters: The product is moving beyond basic data tracking to active automation. This could change how users expect a CRM to help them work.

What Changed:

• Added a new "AI" section to the Zoho CRM menu featuring AI Agents and Generative AI.
• Launched "Zoho CRM for Everyone" as a new customization option.
• Introduced "Zoho Spend" for unified business expense management.
• Added "Zoho DAP" (Digital Adoption Platform) for in-product user guidance.
• Updated the "Recent Launches" section with agentic workflow tools.
• Expanded the developer section with GraphQL APIs and ZDK CLI.