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July 29, 2025 ongoing Get alerts for zoho.com

Summary: Zoho Desk adds new product features

Why It Matters: Zoho Desk updated its website to show new features and a new layout. This could mean they are trying to get more customers.

What Changed:

  • Removed "Skip to product menu" link

  • Removed the list of other Zoho products (CRM Plus, Assist, CRM, SalesIQ, TeamInbox, Voice, All Products) from the top menu

  • Added new sections about Zoho Desk features like "Zia Agents," "Happier customers," "Empowered agents," "Healthier businesses," and "Fully Mobile"

  • Added a section about integrations with other apps

  • Added customer testimonials

  • Added a "Why choose Zoho Desk?" section with bullet points

  • Added "Next Steps" section with links to demo, quote, webinar, and release notes

  • Added "TOP FEATURES" section with a detailed list of features

  • Added "EXPLORE" section with links to solutions and comparisons

  • Added "Discuss" section with links to demo, quote, community, and partners

  • Added "RESOURCES" section with links to guides, integrations, and videos

  • Added social media links

  • Added a "Choose Privacy. Choose Zoho." section with privacy-related links

  • Added a "Can't find what you are looking for?" section with demo and callback options

  • Added a statistic: "33 Million people are served everyday using Zoho Desk."

  • Removed the extensive list of all Zoho products categorized by "Recent Launches," "Sales," "Marketing," "Commerce and POS," "Service," "Finance," "Email, Storage, and Collaboration," "Human Resources," "Legal," and "Security and IT Management."

  • Copy their new feature display

  • Update your website with customer testimonials

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