Summary: Zoho CRM launches AI agent builder and procurement platform

Why It Matters: The product is expanding from a sales tool into a broader business operations suite. New features for AI automation and spending management suggest a focus on helping companies handle complex internal tasks.

What Changed:

• Added MCP, a new tool to build AI agents and agentic workflows.
• Launched Procurement, a source-to-pay platform for managing company buying.
• Introduced Spend, a unified platform to control business expenses.
• Added DAP, a digital adoption platform to help users learn software inside the app.
• Added DEX Manager Plus for monitoring employee device performance.
• Updated the homepage title and primary focus to highlight Zoho CRM specifically.