Summary: Zoho CRM adds Agentic AI and AI Agents

Why It Matters: The product is moving beyond basic automation to "agentic" workflows. This means the software can now perform more complex tasks and make decisions using AI, rather than just predicting data or answering questions.

What Changed:

• Added "AI Agents" and "Agentic AI" to the feature navigation.
• Introduced "CRM for everyone" as a new customization category.
• Added a new "POS" (Point of Sale) product to the Sales and Commerce menus.
• Launched "DAP" (Digital Adoption Platform) to help users learn the software.
• Expanded the "Resources" section with specialized content like an SDR Course and Podcasts.
• Updated the page title to focus specifically on "Zoho CRM" rather than the general "Cloud Software Suite."