Summary: Microsoft Dynamics 365 adds Copilot AI agents

Why It Matters: The product is moving beyond basic software tools. It now uses AI "agents" that can do tasks on their own, which might change how businesses handle sales and customer service.

What Changed:

• Added "Copilot" AI features across all business apps to automate workflows.
• Introduced "autonomous agents" that can perform tasks without constant human help.
• Launched a new "Contact Center" product specifically for AI-powered customer service.
• Added low-code tools so regular employees can build their own AI automations.
• Updated the page to focus on "AI-first" solutions for ERP and CRM.