Summary: Siena launches AI Reviews Agent

Why It Matters: The competitor is expanding beyond customer support tickets into automated reputation management. This allows them to capture more customer touchpoints and offer a more complete solution for e-commerce brands.

What Changed:

• Added a new "Reviews Agent" product specifically for managing customer reviews.
• Updated the website header to feature the Reviews Agent as a primary call-to-action.
• Removed a large section of repetitive customer testimonial text from the bottom of the homepage.
• Updated the footer to include the Reviews Agent under the platform product list.