Summary: Zendesk adds new AI features

Why It Matters: Zendesk is showing new ways its AI tools can help customers and employees.

What Changed:

  • The main banner changed from promoting "Zendesk + GPT-5" to "Zendesk AI Summit 2025" with a "Watch now" link.
  • A section about the "Zendesk AI Summit" was added, summarizing insights from LinkedIn and OpenAI.
  • Three new AI-powered features were added: "Zendesk Voice AI agents," "Zendesk Admin Copilot," and "Zendesk IT asset management."
  • The "Zendesk AI Summit" section now has a "Watch now" link instead of "Register now."
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