Summary: Zoho Desk launches AI and industry-specific tools

Why It Matters: The product is moving from a general help desk to a specialized tool for different industries. They are also adding AI features to help support teams work faster.

What Changed:

• Added Zia AI as a core feature for customer service.
• Launched industry-specific solutions for Banking, Retail, Healthcare, and SaaS.
• Added new "Recent Launches" including Zoho Procurement, Zoho Spend, and a Digital Adoption Platform (DAP).
• Expanded the resource section with eBooks, a glossary, and a "Compare Help Desk" tool.
• Updated the navigation to focus specifically on Zoho Desk features like Omnichannel and Self-service.