December 15, 2025 ongoing Get alerts for hybris.com

Summary: SAP CX adds new AI and data platform features

Why It Matters: SAP is showing new ways its customer experience tools use AI and data.

What Changed:

  • Removed "See how customers are succeeding with CX solutions from SAP" section title.
  • Added a new section with bullet points: "Optimized," "Insightful," and "Impactful" descriptions.
  • Added new product features: "SAP Business AI," "SAP Business Data Cloud," and "SAP Business Technology Platform."
  • Added a list of SAP solutions for customer experience and CRM with links.
  • Changed "Explore our CX software innovations" to "Explore AI-driven innovations."
  • Updated "AI agents for sales and e-commerce" to "AI agents for sales, service, and e-commerce" with new details.
  • Removed the "Resources" section with whitepapers and reports.
  • Updated the Gartner Magic Quadrant for Digital Commerce mention from "10 times since 2014" to "11 times since 2014."
  • Removed all Gartner legal disclaimers and trademark information.
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