December 24, 2025 ongoing Get alerts for gorgias.com

Summary: Gorgias adds 60% self-service automation claim

Why It Matters: The product is now leading with a specific performance metric (60% automation) in its primary social proof section. This sets a clear benchmark for what ecommerce brands should expect from AI support tools.

What Changed:

  • Added a new featured testimonial from the VP of Marketing at Shinesty.
  • Highlighted a specific success metric: "Customers can self-serve for 60% of interactions."
  • Updated the footer with a detailed cookie consent and privacy policy notice.
  • Reordered the testimonial section to place the automation-focused quote at the top.
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