Summary: Microsoft Dynamics 365 launches agentic AI apps

Why It Matters: The platform is shifting from standard software to "agentic" tools. These tools use AI agents to handle business tasks on their own. This could change how companies think about CRM and ERP software.

What Changed:

• The homepage now focuses entirely on "Agentic CRM and ERP Solutions" instead of general Microsoft products.
• Added new sections for AI agents in sales, service, finance, and supply chain.
• Introduced "autonomous agents" that can handle essential business tasks without constant human input.
• Added a "Compare plans and pricing" section specifically for Dynamics 365 apps.
• Included new customer proof points, such as a 40% reduction in cost of ownership for ABN AMRO.