Summary: Microsoft Dynamics 365 launches agentic AI apps

Why It Matters: The product is moving from simple AI assistance to "autonomous agents" that can handle business tasks on their own. This signals a shift in how CRM and ERP software will compete by focusing on automated work rather than just data entry.

What Changed:

• The homepage now focuses entirely on "agentic" CRM and ERP solutions.
• Added new sections for AI agents in Sales, Service, Finance, and Supply Chain.
• Introduced "autonomous agents" that can handle essential business tasks without constant human input.
• Added specific performance claims, such as a 40% reduction in call handling time and 14% higher field tech productivity.
• Integrated the "Model Context Protocol" (MCP) to help AI agents work better across different data sources.