December 3, 2025 ongoing Get alerts for mapfre.es

Summary: MAPFRE adds virtual assistant "ami"

Why It Matters: MAPFRE added a new way for customers to get help.

What Changed:

  • A new virtual assistant named "ami" was added.
  • The text "¡Hola! Soy****ami, tu asistente virtual. ¿Necesitas ayuda?" was added.
  • The question "¿Eres Cliente de MAPFRE?" was removed.
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